Monitor the operation and general activities of customers and drivers.
Monitor drivers relationship with customers.
Identifying trends and rending optimum service to customers.
Assist in design, review and update processes, policies and procedures line with organizations value proposition and communicate service standards to the operations so that quality customer satisfactory is achieved.
Coach and train drivers to ensure proper understanding of the drivers and customers application and other goals and polices of the organization required to optimize services
Note customers complaints and points of improvement and ensure complaints are properly attended to, queries escalated appropriately and ensure customer informed of their state in the resolution process.
Establish and maintain professional friendly relationship with drivers.
Collaborate with relevant departments e.g marketing in deploying promos and other activities.
Provide feedback on customer patronage and perception of pickmeup brand and services for brand evaluation and development.
Provide weekly report for all activities and department.
Application Deadline
20th September, 2019.
Method of Application
Interested and qualified candidates should forward their Cover Letter and Resume to: recruitment@pickmeup.ng using the Job Title as the subject of the mail.
