Provide excellent support to our customers and ensure their expectations are properly managed. Basically, you will ensure our customers succeed using our products.
Proactively monitor our services by conducting frequent health checks on our infrastructure and applications.
Provide first level technical support.
Develop and maintain technical operations documentation.
Prepare accurate and timely reports. Document activities and findings in a case tracking pool.
Manage a ticketed query system and ensure comprehensive database of queries and resolutions is kept up to date.
You will ensure proper collaboration and communication with other functional teams to meet customer needs and resolve technical issues.
Requirements
A Bachelor’s Degree in Computer Science, Computer Engineering, Mathematics, Statistics or a related field.
0 – 3 years experience
Essential Competence & Attributes:
Excellence driven.
Commitment to collaborative problem solving
Strong ownership and can-do mindset.
Leadership tendencies.
Critical thinking capabilities.
Continuous improvement.
Good attention to details.
Ability to prioritize tasks based on urgency and importance.
Application Deadline
27th September, 2019.
How To Apply
Interested and qualified candidates should forward their CV and a Cover Letter to: hr@boonwork.com using the Job Title as the subject of the mail.
