BUSINESS DEVELOPMENT & CUSTOMER SERVICE OFFICER

Job Title: BUSINESS DEVELOPMENT & CUSTOMER SERVICE OFFICER 

Location: Lagos

Job Description

We are looking for a dynamic Individual who is willing and ready to help deliver a happy customer experience and support our sales team in understanding how to prioritize customer preferences in the company’s marketing strategy.  He or she would be responsible for customer management and generate sales through customer engagement. Also, we require a calm personality, with the ability to stay calm under immense pressure

Job Functions/Responsibilities

• Assist in developing, presenting, and implementing policies and procedures to make sure company customers have a satisfactory experience when using its services
• Help to develop new markets along locations, and customer demography.
• Interface with existing customer database to see how to improve customer experience and sales
• Reach out to customers through technology or in person, communicating to them about the company’s services, and finding out about new services they want the company to offer
• Train new staff on customer service techniques and skills
• Receive and responding to customer service inquiries
• Promote company’s product and services
• Identify needs/wants of customers
• Make available product brochures and regular communications to customers
• Update details for personal and business clients, such as name and address details
• Provide pricing and delivery information to customers
• Educate customers on deals and promotions the company is offering
• Attend to enquiries and resolve complaints through phone, email, or social media
• Reach out to customers via phone call
• Assist with placement of orders, refunds, or necessary exchanges
• Provide advice on company information
• Ensure record of payment information and other pertinent information such as addresses and phone numbers are properly kept
• Utilize computer technology to handle high call volumes
• Regularly compile reports and submit to the management on overall customer enquiries & general sales.
• Implement changes in renewals or company policies on customer service, marketing and sales.

Requirements/Qualifications

• Minimum of HND/BSC
• 5+ years of sales or customer service experience.
• Excellent customer service and sales skills.
• Strong verbal and written communicator.
• Excellent phone and presentation skills.
• Proficiency in Microsoft Office, CRM, and sales software programs.
• Good negotiation, sales closing and problem-solving skills.

Salary: N100,000 – N150,000/month.

Application Deadline

24th February, 2023.

How To Apply

Send CV and application to gktbusiness@gmail.com