Call Center Agent at Smart Partners Consulting Limited (SPCL)

Job Expired

: Call Center Agent

Location: Eleyele, Ibadan, Oyo
Employment Type: Full-time

Responsibilities

  • Answer incoming calls and respond to customer’s emails
  • Management and resolve customer complaints
  • Sell products and place customer orders in the computer system
  • Identify and escalate issues to supervisors
  • Provide product and service information to customers
  • Research required information using available resources
  • Research, identify, and resolve customer complaints using applicable software
  • Process orders, forms, and application
  • Route calls to appropriate resources
  • Document all call information according to standard operating procedures
  • Recognize, document, and alert the management team of trends in customer calls
  • Follow up customer calls where necessary
  • Upsell products and services
  • Complete call logs and reports
  • Other duties as assigned

Requirements

  • Candidates should possess minimum of OND in Business Administration or in any Social Science course
  • Must have 2-3 years work experience as a call center agent or work in similarrole
  • Proficient in relevant computer applications.
  • Knowledge of customer service practices and principles.
  • Excellent data entry and typing skills.
  • Superior listening, verbal, and written communication skills.
  • Ability to handle stressful situation appropriately.

Application Deadline
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: talent@smartpartnersng.com using “CALL AGENT” as the subject of the email.

More Information

  • This job has expired!
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