Collection Officer at the Concept Group – Abuja and Rivers

 Collection Officer

Locations:┬áAbuja and Port Harcourt – Rivers

Responsibilities

  • Monthly Customer follow up.
  • Send reminders of settlement arrangement and pending payments before they are due.
  • Emailing, calling, and negotiating with the delinquent customers or our clients via outbound / inbound phone calls for payments of overdue debt.
  • The Tele-collections officer will speak to customers to negotiate payment plans and payment schedules that suit their current financial situation while still satisfying the debt.
  • Ensure that all attempts to collect outstanding debt accounts are pursued with the highest levels of urgency and outstanding debts targets are met.
  • Provide feedback to management concerning possible problems or areas for improvement.
  • Make recommendations to implement improved processes.
  • Reports should be 100% accurate and submitted as at when due.

Skills / Competencies

  • Negotiation and Persuasion skills.
  • Attention to details.
  • Excel Data entry and basic math skills.

Application Deadline
Not Specified.

Method of Application
Interested and qualified candidates should send their CV to: careers@conceptgroup-ng.com using the Job Title and Location as the subject of the email.

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