Complaint Mechanism Officer at Solidarites International

Job Expired

Complaint Mechanism Officer

Location: Maiduguri, Borno
Employment Type: Full-time
Contract Duration: Projected contract duration is 6 Months – with possible extension.

Goal / Purpose

  • The Complaint Mechanism Officer will ensure coherent and timely response to feedbacks and complaints from project stakeholders.

Main Responsibilities
Management of Complaint Response Mechanism (CRM):

  • Ensure that all information related to complaints is properly recorded and that the logbook is clean
  • Follow proper implementation of CRM standard operating procedures and refer all cases to the appropriate focal point
  • Ensure follow-up of all cases referred to the management team until the closure of the case
  • Ensure proper archiving for future reference and submit timely complaints reports
  • Participate in training field teams on CRM information plan

Ethic and Professional Practice:

  • Display high commitment to confidentiality
  • Address beneficiaries’ feedbacks and complaints in a professional manner and provide accurate information on SI programs and CRM


  • Bring to light any difficulty linked to his or her activities, to the programs of SolidaritĂ©s or security concerns
  • Report any information or difficulty connected to his/her activity


  • Bachelor’s Degree Social Work / Social Sciences, Project Management or related field
  • At least one years’ experience in MEAL, project management, accountability to affected population management or similar position
  • Good understanding of CHS standards and humanitarian accountability
  • Experience in capacity building of staff
  • Good computer skills (Microsoft word, Excel and PowerPoint)
  • Good capacity in qualitative and quantitative data collection and data analysis
  • Good analytical and writing skills
  • Language: English, Hausa is a must. Understanding other local language is an added advantage

Application Deadline
19th September, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online


  • Select Complaint Mechanism Officer, fill the form and attach your CV and Motivation Letter.
  • The CV attached must be named with your first name and surname.
  • This position is only open to indigenes of Borno State, qualified female candidates are encouraged to apply.

More Information

  • This job has expired!
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