Customer Care Representative

Job Expired

Job Title: Customer Care Representative

Location: Lagos

 

Job Description

We are looking for a customer-oriented service representative. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

 

Job Functions/Responsibilities

Manage large amounts of incoming phone calls
Generate sales leads
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Engage with our social media page for traffic
Meet personal / customer service team sales targets and call handling quotas
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers

Requirements/Qualifications

Candidates must have:
Excellent oral and written communication skills.
Positive attitude.
Excellent organizational skills and attention to detail.
Ability to work independently and as part of a team.
Strong ethical and moral standards.
Dedicated and diligent.
Excellent Professional appearance

Salary: N20,000/month.

 

Application Deadline

31st December, 2022.

 

How To Apply

Interested candidates should send their CV to career@springorg.com

More Information

  • This job has expired!
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