Customer Service / Call Center Representative
- Managing large amounts of inbound and outbound calls in a timely manner.
- Following call center “scripts” when handling different topics.
- Identifying customers’ needs, clarify information, research every issue and providing solutions.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Meet personal / team qualitative and quantitative targets.
5th July, 2020.
Method of Application
Interested and qualified candidates should send their Applications to: firstname.lastname@example.org using the “Job title” as subject of the email.
- Location Lagos, Lagos, Lagos NGN Month