Customer Service Executive at Pruvia Integrated Limited

Job Expired

 Customer Service Executive

Location: Lagos
Employment Type: Full-time

Job Description

  • Manage large amounts of incoming phone calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service teamsales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Job Requirements

  • Proven customer support experience or experience as a Client Service Representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • Good verbal communication

Salary
N50,000 – N100,000 Monthly.

Application Deadline
3rd May, 2022.

Method of Application
Interested and qualified candidates should send their CV to: careers@pruviaintegrated.com using the Job Title as the subject of the email.

More Information

  • This job has expired!
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