Customer Service Manager at Castel Resources

Job Expired

Customer Service Manager

Location: Gwarimpa, Abuja (FCT)
Employment Type: Full-time

Job Summary

  • Our client is seeking to hire an experienced Customer Service Manager to provide excellent customer service throughout the organisation.

Responsibilties

  • Improve customer service experience, create engaged customers and facilitate organic growth
  • Take ownership of customers issues and follow problems through to resolution
  • Set a clear mission and deploy strategies focused towards that mission
  • Develop service procedures, policies and standards
  • Keep accurate records and document customer service actions and discussions
  • Analyse statistics and compile accurate reports
  • Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
  • Keep ahead of industry’s developments and apply best practices to areas of improvement
  • Control resources and utilise assets to achieve qualitative and quantitative targets
  • Adhere to and manage the approved budget
  • Maintain an orderly workflow according to priorities.

Qualifications

  • B.Sc / HND qualification in Business Administration or a related field.
  • Proven working experience as a Customer Service Manager, Retail Manager or Assistant Manager
  • Must have 5 years of experience in customer services.
  • Promixity to gwarimpa is necessary.
  • Experience in providing customer service support
  • Excellent knowledge of management methods and techniques
  • Proficiency in English
  • Working knowledge of customer service software, databases and tools
  • Awareness of industry’s latest technology trends and applications
  • Ability to think strategically and to lead
  • Strong client-facing and communication skills
  • Advanced troubleshooting and multi-tasking skills
  • Customer service orientation.

Remuneration
N100,000 Monthly.

Application Deadline
25th November, 2022.

Method of Application
Interested and qualified candidates should send their CV to: infocastelhr@gmail.com using the Job Title as the subject of the mail.

More Information

  • This job has expired!
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