Customer Service Manager at Suave Careers

Job Expired

Customer Service Manager

Location: Yaba, Lagos
Employment Type: Full-time

Job Summary

  • They are¬†looking to hire a qualified candidate for the position of Customer Service Professional with vast knowledge in customer acquisition, retention and loyalty strategies, managing irate clients, and brand/client social media campaigns.
  • Preferably Female


  • Cultivating solid relationships with clients through the provision of exceptional after-sales service.
  • Creating a positive onboarding experience for all new clients.
  • Regularly interacting with clients through telephone calls, email communications, or face-to-face meetings.
  • Persuade customers to reconsider the rollover of their investments instead of liquidation.
  • Investigate and solve customers’ problems, which may be complex or long-standing, that have been passed on by customer service assistants
  • develop feedback or complaints procedures for customers to use
  • improve customer service procedures, policies and standards for your organization or department
  • Meet with other managers to discuss possible improvements to customer service
  • Train your team to deliver a high standard of customer service
  • lead or supervise a team of customer service staff
  • Learn about your organization‚Äôs products or services and keep up to date with changes
  • Keep accurate records of discussions or correspondence with customers
  • To oversee the client experience (CX) team, making sure that each team member is efficient and effective in the resolution of client issues.
  • To supervise the activities of the client experience team to ensure their interaction with clients reflects positively on the company.
  • Expected to monitor the activities of the client service team to ensure compliance with acceptable standards of client service.
  • Conduct studies and research to discover new techniques necessary for improving client experience.
  • Organize training programs for client experience representatives in order to update their job knowledge and enhance their skills.
  • Source for new business prospects and follow up on referrals from existing clients.
  • Ensure that all records of all existing and potential clients are properly maintained and updated.
  • Ensure timely communication of information regarding investments to both client and management.
  • Ensure effective and timely communication of information to both client and management on any pre-liquidation and post-liquidation of investment.
  • Ensure that client inquiries are responded to in a timely and professional manner.
  • Ensuring that the correct terms of sale are entered into the client database to prevent avoidable billing issues.
  • Draft client service agreement providing details on the scope of service and compensation.
  • Provide accurate, valid and complete by using the right methods/tools
  • Keep records of customer interactions, process customer accounts and file documents.
  • Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Requirements and skills

  • BSc / BA in Business Administration, Marketing or a related field
  • Required experience of 3-5 years as a Client Relations Manager or Relationship Manager
  • Proven track record of meeting and exceeding targets
  • Background in the customer service industry
  • A customer-oriented attitude
  • Excellent communication and negotiation skills
  • Problem-solving aptitude
  • Ability to work well with a team
  • Excellent interpersonal skills.
  • Ability to network and build business relationships.

Application Deadline
31st August, 2022.

Method of Application
Interested and qualified candidates should send their CV to:¬†¬†using ‚ÄúCustomer Service Manager‚ÄĚ as the subject of the email.

More Information

  • This job has expired!
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