Customer Service Officer at Iwosan Lagoon Hospitals

Job Expired

 Customer Service Officer

Location: Ikoyi, Lagos
Employment Type: Full-time

Job Description

  • This role is responsible for attaining flawless level of service at all points of customer contact, and enable superior quality experience for patients/visitors.

Summary of Responsibilities

  • Manage patient admission and discharge processes.
  • Schedule/Book patients to visit consultants.
  • Provide exceptional service to all points of customer contact.
  • Appropriate and timely patient admission.
  • Handle enquiries/telephone calls and messages professionally.
  • Liaise and work with clinical and non-clinical staff to ensure flawless level of service at all points of customer contact.
  • Clinic management
  • Achieve heightened levels of patient satisfaction/experience
  • Other duties as assigned.

Key Result Areas/ Performance Goals:

  • Management of customersÔÇÖ grievances
  • Error free registration of all categories of patients
  • Appropriate and timely patient admission and discharge
  • Comply with the use of Standard Operating Procedures and policies

Job Qualifications

  • University Degree or Higher Diploma in Social sciences and Humanities
  • At least 1 year work experience.

Core Competencies:

  • Excellent communication skill
  • Working knowledge and process improvement and operations management.
  • Negotiation
  • Customer Service Orientation
  • Computer Literacy

Behavioral Competencies:

  • Pleasant disposition
  • Interpersonal and communication Skills
  • Service oriented, courteous, team player.

Application Deadline
Not Specified.


Method of Application

Interested and qualified candidates should:
Click here to apply online

Note: Candidates with experience in the Healthcare, Telecommunications or Hospitality Industries are encouraged to apply.

More Information

  • This job has expired!
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