Customer Service Representative

Job Title: Customer Service Representative

Location: Victoria Island, Festac and Lekki Lagos

Reports To: Branch Head

About Mopheth: Mopheth is a leading retail and pharmaceutical company dedicated to delivering exceptional customer experiences. We are seeking a dedicated and dynamic Customer Service Representative to join our team. If you have a passion for retail and a strong customer service background, we want to hear from you!

Position Overview: As a Customer Service Representative at Mopheth, you will be the first point of contact for our customers. Your role is to ensure that every customer has a positive shopping experience by providing excellent service, promoting our products, and maintaining a welcoming store environment. You should have a strong background in retail, with the ability to stand for extended periods and effectively promote products to enhance sales.

Job Functions/Responsibilities

• Greet customers warmly as they enter the store, provide assistance with product inquiries, and ensure a high level of customer satisfaction.
• Actively promote products to customers, highlighting features, benefits, and any ongoing promotions. Encourage additional purchases by recommending complementary products.
•  Assist customers in making purchasing decisions by providing detailed product information, answering questions, and offering expert advice.
• Facilitate smooth and efficient transactions at the point of sale.
• Handle customer complaints and issues with professionalism and efficiency.
• Resolve problems promptly to maintain customer satisfaction and loyalty.
• Ensure that the store is clean, well-organized, and visually appealing.
• Restock shelves as needed and ensure products are correctly priced.
• Be prepared to stand for extended periods during shifts and move around the store to assist customers and manage tasks.
• Work closely with other team members to achieve store objectives, including sales targets and customer service goals.
• Contribute to a positive team environment by supporting colleagues as needed.
• Provide feedback to the Branch Head on customer preferences, complaints, and any other insights that can improve store operations and customer service.

Requirements/Qualifications

• BSc/HND in Mass Communication, Business Administration, or a related field.
• 3 to 5 years of experience working in a retail store, with a strong track record in customer service.
• Previous experience in a fast-paced retail environment is preferred.
• Excellent communication and interpersonal skills.
• Ability to promote products effectively and engage customers in a friendly, professional manner.
•  Ability to stand for extended periods and move around the store as needed.
• Physically able to assist customers with product inquiries.Customer-focused, with a positive attitude and a passion for helping people.
• Strong problem-solving abilities and the capacity to remain calm under pressure.
• Detail-oriented and capable of multitasking in a busy environment.

Why Join Us?

• Competitive Compensation: Attractive salary package.
• Comprehensive Benefits: Health Insurance (HMO), and Pension Plan.
• Career Growth: Opportunities for professional development and career advancement within a growing company.
• Supportive Environment: Work in a team-oriented atmosphere that values collaboration, innovation, and customer satisfaction.

Application Deadline

20th September, 2024.

Application Process: To apply for this position, please send your resume and a cover letter detailing your relevant experience and qualifications to hr@mophethgroup.com. Use the subject line “Customer Service Representative Application.

Join us at Mopheth and play a key role in delivering outstanding customer experiences in our stores!