Customer Service Representative Needed In Lagos

About Us

PoiseConnect Pty Limited is a registered start-up Real Estate Consultancy & Immigration/Travel Consulting firm with a core focus in the areas of Visa advice, documentation assistance, International Passport processing, Live, Study, holiday and Work Overseas Services with offices in Lagos, Nigeria and Midrand, South Africa

Job Summary

We are hiring Male Customer Service Representatives to manage customer queries and complaints. You will also be asked to process orders and modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

Job Description/Responsibilities:

– Take customer orders and ensure they are appropriately sent to the Operations Staff and sent to the group chat.
– Maintaining a positive, empathetic, and professional attitude toward customers at all times.
– Responding promptly to customer inquiries.
– Communicating with customers through various channels.
– Acknowledging and resolving customer complaints.
– Knowing our Product Services inside and out so that you can answer questions.
– Processing orders, forms, applications, and requests.
– Keeping records of customer interactions, transactions, comments, and complaints.
– Communicating and coordinating with colleagues as necessary.
– Providing feedback on the efficiency of the customer service process.
– Managing a team of junior customer service representatives.
– Ensure customer satisfaction and provide professional customer support.

Requirements:

Minimum academic qualification of Ordinary National Diploma (OND), HND, General education degree, or equivalent. MUST BE MALE-ONLY

– Ability to stay calm when customers are stressed or upset.
– Comfortable using computers.
– Experience working with customer support.
– Self-motivated and delivering quality work and is proactive
– Ability to self-manage and self-motivate. Must be a self-starter
– Fast and accurate in typing
– Dynamic and enthusiastic person with good written and verbal communication skills
– Persuasion and Influencing skills, strong negotiating skills
– Good work organization, time management skills and ability to work under pressure
– Ability to work quickly, methodically and accurately
– Sound interpersonal skills
– Should be a resident of Lagos state ONLY!

Remuneration

– N50,000 per month Salary for Initial 2 – 3 months of Probation & Training. N100,000 per month after the period of probation
– Added Incentives regularly
– HMO to be discussed

NOTE: Strictly for Only MALE applicants, otherwise will be outrightly rejected. Successful candidates will resume work and training immediately.

Method of Application

Interested candidates who meet the above requirements should submit a copy of their detailed & recent CV to  customer@poiseconnect.com

NOTE: Strictly for Only MALE applicants, otherwise will be outrightly rejected. Successful candidates will resume work and training immediately.