Customer Service Representative


Urgently Needed!!

Job Title: Customer Service Representative

Location: Victoria Island & Lekki

Position Type: Full-time

Job Description:

Company Overview: Mopheth is a Pharmaceutical company dedicated to delivering exceptional customer experiences. We are urgently seeking an intelligent and well-presented female Customer Service Representative to join our dynamic team. This role is a fantastic opportunity for individuals with OND or HND qualifications who are passionate about customer service and can start before October 1, 2023.


Job Functions/Responsibilities

  • Customer Interaction: Interact with customers in person, by phone, or through electronic communication channels to provide outstanding service.
  • Product Knowledge: Demonstrate a strong understanding of our products and services to assist customers effectively.
  • Issue Resolution: Listen to customer inquiries and resolve issues or complaints promptly, aiming for first-contact resolution whenever possible.
  • Sales Support: Provide product information, process orders, and offer relevant upsell or cross-sell options to customers.
  • Documentation: Maintain accurate and organized customer records and transaction history.
  • Front Desk Duties: Welcome visitors, direct them appropriately, and maintain a tidy and professional reception area.
  • Cash Handling: Handle cash and card payments accurately, process refunds, and provide receipts.
  • Administrative Tasks: Assist with various administrative tasks as needed, such as filing, data entry, and scheduling appointments.
  • Team Collaboration: Collaborate with colleagues to ensure consistent and excellent customer service.


  • Minimum OND (Ordinary National Diploma) or HND (Higher National Diploma) in any field.
  • Strong communication and interpersonal skills.
  • Ability to stand during work shifts and maintain a professional appearance.
  • Exceptional problem-solving and conflict resolution abilities.
  • Proficiency in using computer systems and basic office software.
  • Ability to dress professionally and maintain a neat appearance.
  • A positive attitude and a strong desire to assist customers.
  • Prior customer service experience is mandatory.


  • Competitive salary.
  • Opportunity for professional growth and development.
  • Health and other benefits as per company policy.


How To Apply

Qualified and interested candidates who meet the specified criteria are encouraged to submit their resumes and a cover letter explaining their suitability for the role to Please include “Customer Service Representative Application – [Your Name]” in the subject line. Applications will be accepted until 28th September 2023.

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