Job Title: Customer Service Representative
Location: Victoria Island & Lekki
Position Type: Full-time
Company Overview: Mopheth is a Pharmaceutical company dedicated to delivering exceptional customer experiences. We are urgently seeking an intelligent and well-presented female Customer Service Representative to join our dynamic team. This role is a fantastic opportunity for individuals with OND or HND qualifications who are passionate about customer service and can start before October 1, 2023.
- Customer Interaction: Interact with customers in person, by phone, or through electronic communication channels to provide outstanding service.
- Product Knowledge: Demonstrate a strong understanding of our products and services to assist customers effectively.
- Issue Resolution: Listen to customer inquiries and resolve issues or complaints promptly, aiming for first-contact resolution whenever possible.
- Sales Support: Provide product information, process orders, and offer relevant upsell or cross-sell options to customers.
- Documentation: Maintain accurate and organized customer records and transaction history.
- Front Desk Duties: Welcome visitors, direct them appropriately, and maintain a tidy and professional reception area.
- Cash Handling: Handle cash and card payments accurately, process refunds, and provide receipts.
- Administrative Tasks: Assist with various administrative tasks as needed, such as filing, data entry, and scheduling appointments.
- Team Collaboration: Collaborate with colleagues to ensure consistent and excellent customer service.
- Minimum OND (Ordinary National Diploma) or HND (Higher National Diploma) in any field.
- Strong communication and interpersonal skills.
- Ability to stand during work shifts and maintain a professional appearance.
- Exceptional problem-solving and conflict resolution abilities.
- Proficiency in using computer systems and basic office software.
- Ability to dress professionally and maintain a neat appearance.
- A positive attitude and a strong desire to assist customers.
- Prior customer service experience is mandatory.
- Competitive salary.
- Opportunity for professional growth and development.
- Health and other benefits as per company policy.
How To Apply
Qualified and interested candidates who meet the specified criteria are encouraged to submit their resumes and a cover letter explaining their suitability for the role to firstname.lastname@example.org. Please include “Customer Service Representative Application – [Your Name]” in the subject line. Applications will be accepted until 28th September 2023.
- Experience Level Entry Level
- Years Of Experience 3-5
- Minimum Qualification OND