Customer Service Supervisor for WIRELINE/FTTH/WTTH at eRecruiter

Job Title: Customer Service Supervisor for WIRELINE/FTTH/WTTH 

Location: Abuja

 

Job Description

Our client, who is a Telecommunications company with the drive to provide the best high-quality products for their customers, currently has an opening for a Customer Service Supervisor for WIRELINE/FTTH/WTTH РAbuja.
 
 
Responsibilities
  • Daily Payment Tracking of Home Fiber customers (FTTH)
  • Preparation of daily payment collection report for Home Fiber customers (FTTH) to account¬†department
  • Creation of account and assigning of static IP address to newly installed Home Fiber¬†customers(FTTH) on 24online CRM
  • Responding to Home Fiber Customer(FTTH)complaints and queries via Phone, Email, Whatsapp¬†Chat
  • Escalation of Home Fiber customers (FTTH) complaints to technical team by raising ticket and¬†following up with resolution
  • Daily Manual preparation of subscription renewal invoice for individual Home Fiber customers¬†(FTTH)
  • Preparation and publishing of daily/weekly revenue report for Home Fiber (FTTH) customers to¬†management.
  • Daily Preparation of Proforma Invoice /Quotation for prospective Home Fiber(FTTH), Fiber On Air¬†(WTTH) on request from Sales Team or HOD.
  • Daily Follow up and Single point of Contact to all Home Fiber customers(FTTH)
  • Performing first level troubleshooting on WTTH customer‚Äôs complaint
  • Rendering technical support to field technical engineers (FTTH)
  • Preparation of Fixed Line Channel Partner (Ladorite systems ltd, Nedum Gaint Ltd) commission¬†report for WTTH dealer in Abuja
  • Preparation of Fixed Line facility managers commission report for FTTH facility managers in Lagos
  • Preparation and application of advance rental scheme for upfront subscription payment for Home¬†Fiber (FTTH) customers.
 
 
Requirements
  • The candidate should be a male candidate with at least 8¬†years of experience
  • Experience in Telecom/ISP.
*ONLY CANDIDATES RESIDENT IN ABUJA WILL BE CONSIDERED*

Salary: Negotiable

Application Deadline

26th, May 2021

 

How To Apply

https://bit.ly/34gHQ4K

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Company Information
  • Total Jobs 32 Jobs
  • Location
  • Full Address 6th Floor 103 Allen Avenue, Ikeja, Lagos, Nigeria
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