Customer Service Team Lead at Iwosan Lagoon Hospitals

Job Expired

Customer Service Team Lead

Location: Ikoyi, Lagos
Employment Type: Full-time

Description

  • To deliver flawless level of service at all patient/customer touch points thereby creating superior experience for our patients.

Summary of Responsibilities

  • Meet customer / patient service objectives by foreseeing requirements; preparing annual budgets; scheduling expenses
  • Take part in the selecting, orienting, training, counseling and disciplining employees. Maintain rapport with consultants, patients and patient attendants.
  • Determine customer/ patient service requirements by establishing open rapport with patients/ customers; visiting operational environment; conducting surveys; bench marking best practices
  • Improve customer service quality by studying, evaluating, and redesigning processes, establishing and communicating service metrics; monitoring and analyzing results; implementing changes
  • Maximize customer service by providing help desk resources and technical advice; resolving problems; disseminating advisories and new techniques, detecting and diagnosing problems
  • Generate reports regarding bed occupancy, admissions, etc for management
  • Inspire team members, and instill enthusiasm and drive.

Job Qualifications

  • Post Graduate Degree in any field
  • First Degree or equivalent in Humanities
  • A Master’s degree in General Management is desirable
  • 6 years’ experience 4 of which must have been spent in at least capacity of a team lead in preferably a Hospital

Core Competencies:

  • Excellent communication skills
  • Working knowledge of process improvement and operations management
  • Negotiation
  • Customer Service Orientation
  • Computer literacy.

Application Deadline
Not Specified.


Method of Application

Interested and qualified candidates should:
Click here to apply online

More Information

  • This job has expired!
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