Customer Support Representative

Job Title: Customer Support Representative

Location: Lekki & Victoria Island, Lagos

Employment Type: Full-time

Work Schedule: Monday to Friday, 9 am to 6 pm

Alternate Weekends, from 9 am to 9 pm.

Job Summary

• As a Customer Support Representative, you will be a key member of our team at our Lekki & Victoria Island locations.
• You will play a pivotal role in providing exceptional customer service and support, with a strong focus on knowledge of pharmaceutical products and retail pharmacy operations.
• Your responsibilities will include assisting customers, addressing inquiries, and ensuring a positive in-store experience.

Job Functions/Responsibilities

• Engage customers to encourage additional purchases by providing information on promotions, discounts, and complementary products.
• Proactively solicit feedback and reviews from satisfied customers to boost the company’s online reputation.
• Contact customers who haven’t made a purchase in a while to rekindle their interest and offer special incentives.
• Provide online customers with efficient and courteous assistance through chat or email.
• Offer personalized product recommendations to online customers based on their preferences and previous purchases.
• Ensure prompt response to online inquiries and concerns, maintaining a professional and helpful tone.
• Demonstrate the physical endurance required to stand for extended periods as needed during working hours.

Requirements/Qualifications

• Candidates should possess an HND or B.Sc qualification.
• Proven experience 2 years as a Customer Support Representative in a retail pharmacy setting.
• Strong knowledge of pharmaceutical products, OTC medications, and health-related items.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in handling medications and transactions.
• Ability to multitask and work in a fast-paced retail environment.
• Customer-focused attitude and a commitment to providing outstanding service.
• Knowledge of pharmacy regulations and compliance standards is a plus.

Additional Requirements:

• Ability to work flexible hours, including weekends and evenings.
• Friendly and approachable demeanor with a genuine desire to assist customers.
• Strong ethical and professional conduct when handling medications and sensitive customer information.

Company Benefits

• Competitive salary.
• Health Maintenance Organization (HMO) benefits.
• Ongoing training and professional development opportunities.
• Dynamic and collaborative work environment.

Application Deadline
6th November, 2023.

Method of Application
Interested and qualified candidates should send their Applications to: ayok@mophethgroup.com using the job title as the subject of the email.