Job Expired

Job Title: Customer Support Specialist

Location: Victoria Island, Lagos

Company Overview:
Join our thriving online e-commerce platform as a Customer Support Specialist and be part of a dynamic team dedicated to delivering exceptional customer service. We are committed to providing a seamless shopping experience for our customers, and we’re looking for a talented individual with a passion for customer care and e-commerce to join us in our mission.

Role Overview:
As a Customer Support Specialist, you will play a vital role in ensuring customer satisfaction by addressing inquiries, resolving issues, and providing support through various communication channels. Your expertise in e-commerce and your ability to work independently will contribute to the success of our online platform and enhance the overall customer experience.

Job Functions/Responsibilities

  • Respond promptly to customer inquiries via email, chat, and phone, providing accurate and helpful information about products, orders, shipping, and returns.
  • Resolve customer issues and complaints efficiently and professionally, demonstrating empathy and a commitment to customer satisfaction.
  • Assist customers with order placement, payment processing, and navigating the online platform to ensure a seamless shopping experience.
  • Monitor and track customer interactions and inquiries, ensuring timely follow-up and resolution of open tickets.
  • Collaborate with internal teams, including logistics, warehouse, and IT, to address customer concerns and improve processes.
  • Provide feedback and insights to management based on customer interactions to help improve products, services, and overall customer experience.
  • Stay informed about product updates, promotions, and company policies to accurately assist customers and address inquiries.
  • Maintain a positive and customer-centric attitude while handling a high volume of inquiries and multitasking effectively.
  • Adapt to changes in workflow and priorities to meet business needs and maintain service level agreements.
  • Flexibility to start within 2 weeks and work on location in Victoria Island as required.

Requirements/Qualifications

  • HND/BSc degree holder in any field.
  • Minimum of 3 years of experience in customer support or related roles within the e-commerce industry.
  • Strong understanding of e-commerce platforms, online shopping processes, and customer service best practices.
  • Excellent communication skills, both written and verbal, with a professional and courteous demeanor.
  • Ability to work independently and efficiently without direct supervision, while also being a collaborative team player.
  • Proficient computer skills, including experience with CRM software, email management, and Microsoft Office Suite.
  • Detail-oriented with strong problem-solving and organizational skills.
  • Customer-focused mindset with a dedication to providing exceptional service and resolving customer issues.
  • Willingness to learn and adapt to new technologies and processes in a fast-paced environment.
  • Commitment to meeting deadlines and exceeding customer expectations.

 

Application Deadline

30th April, 2024.

 

How To Apply

To apply for this position, please submit your CV to ayok@mophethgroup.com. Kindly note that only candidates who meet the qualifications outlined above should apply. Please read the requirements carefully; if you do not meet them, do not apply, as only qualified candidates will be contacted. We appreciate your interest in joining our team and look forward to reviewing your application!

More Information

  • This job has expired!
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