Delivery Monitoring Agent at Bukka Hut Restaurant

Job Expired

Delivery Monitoring Agent

Location: Lekki, Lagos
Employment Type: Full-time

Job Responsibilities

  • Ensuring that customer orders are delivered on time as specified in the operating procedure.
  • Identify and escalate operational challenges that may affect delivery targets.
  • Responsible for developing, coordinating, and communicating efficient riders’ work schedules to all outlets and riders.
  • Respond to queries and complaints from OP, riders, and delivery groups on time.
  • Collate and reconcile riders ‘delivery charge reports daily using order delivery software.
  • Report issues with delivery charges and delivery locations for review.
  • Escalate issues of riders’ misconduct and unethical behavior.
  • Liaise with the contact center team for prompt communication.
  • Ensure compliance with laid down processes and procedures for both order processors and riders and escalate noncompliance to the logistics team and/or the contact center management.
  • Generate and send delivery monitoring reports daily.


  • Interested candidates should possess a Bachelor’s Degree, HND or OND in relevant fields with 1 – 3 years work experience.
  • Experience in logistics operations
  • Strong communication skills
  • Ability to learn quickly
  • Customer service experience is an added advantage.
  • Must reside within Lekki Phase 1 and its environment.

Application Deadline
30th September, 2023.

Method of Application

Interested and qualified candidates should send their CV to: using “Delivery Monitoring Agent” as the subject of the mail.

More Information

  • This job has expired!
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