Deputy Head of Agency Operations at PricewaterhouseCooper (PwC)

Job Expired

Deputy Head of Agency Operations

Reference Number: 130-PEO00979
Location: Nigeria
Job type: Permanent
Department: People & Change Nigeria

Roles & Responsibilities

  • Ensures employees compliance with policies that promote the company strategy, culture, mission and vision
  • Provides advice to Company Management regarding Corporate Services and implementation of agreed management decisions
  • Contributes to organisational leadership and strategic planning
  • Identifies and eliminates errors and gaps in the application of appropriate controls to Company’s business processes
  • Leads and participates actively in interdepartmental working groups as required
  • Evaluates the performance of the Department against stated objectives, developing performance measures and ensuring feedback to staff on the department’s performance in meeting targets and objectives
  • Communicates process improvement strategies to employees
  • Plans, organizes and leads teams for internal initiatives and ensures accountability
  • Seeks to ensure the development of effective working relationships between the department and others across the Company
  • Reviews and improves approaches for communication, visibility, and reporting for clients
  • Improves client strategic approach and relationship growth approach
  • Assists in hiring process for new talent
  • Provides strong direction and leadership, ensuring clear strategic objectives are in place to guide the work of the department
  • Supports the implementation and facilitation of relevant workshops and training courses
  • Promotes a strong team culture
  • Analyses industry trends, competitive threats, expansion opportunities and internal performance across all units
  • Monitors the progress of the Company and its competition to ensure that all goals and benchmarks are met, as well as re-evaluating and adjusting them as needed
  • Ensures the development, monitoring and management of department budget
  • Contributes to the development and implementation of administrative, financial and operational procedural statements and guidelines for use by staff in the organization.


  • Minimum of first Degree in any relevant discipline
  • MBA or Masters in any Business related discipline
  • Professional membership in the Insurance industry is required
  • Project management certification is an added advantage
  • Minimum of ten (10) years cognate experience in the industry, out of which five (5) years must have been spent at a senior management level.

Additional Information:

  • This role demands a resourceful and highly organized individual with demonstrated capacity to simplify complex issues and recommend solutions and policy changes.
  • The individual must have a comprehensive grasp of integrated agency workflows and operations, along with training in project management programs, tools and methodologies.
  • The role calls for a highly analytical and strategic thinker, one who is able to pay critical attention to detail.
  • The role also calls for good leadership, networking/ social skills, confident disposition, written and verbal communication skills, in-depth knowledge of the company’s activities, industry and competition.

Application Deadline
13th September, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online

More Information

  • This job has expired!
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