Dialer Specialist
Location: Lagos, Nigeria
Job type: Full time
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Roles and Responsibilities
- The role will require a strong understanding of dialer management, telephony infrastructure, data analysis, reporting, and SQL.
- With limited direction, develop and translate business requirements to technical specifications.
- Create technical designs for enhancements or refinement of integrated call center technology with a focus (but not limited to) outbound campaigns.
- Independently perform testing and design scenarios/projects to optimize performance across all business lines.
- Assist with integration and system testing, according to detailed test plans to ensure high quality.
- Creates, modifies, and terminates users, campaigns, skills, dial rules, and other settings within the dialer platform.
- Promote and maintain an ongoing working relationship with other technology and service departments and partner with them to support our call center environment.
- Assist in ad-hoc projects as needed.
Requirements
- A minimum of 3 years of relevant experience administering telephony systems in a Call Center environment.
- Solid project management skills including demonstrated project work with integrated telephony and/or automated dialer technology.
- Ability to analyze data and recommend go-forward actions.
- Ability to establish and maintain effective working relationships at the Management level across functional groups and business units.
- Previous experience interacting with Analytics and IT for dialer campaign management.
- Ability to work in a fast-paced environment and adjust focus and workflow based on changing deadlines and needs.
- Excellent written and oral communication skills.
- Expert knowledge of Excel, SQL, MySQL, and ETL tools (Such as Kettle) and strong attention to detail required.
Benefits
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Work From Home
- Training & Development
Application Deadline
Not Specified.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Recruitment Process
- A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
- Technical interview with Ivan Vilches Abades (Dialer Manager) for 45-60 minute
More Information
- Location Lagos, Nigeria USD Month
- Years Of Experience 3-5
