Dialer Specialist at FairMoney Nigeria

Dialer Specialist

Location: Lagos, Nigeria
Job type: Full time

Roles and Responsibilities

  • The role will require a strong understanding of dialer management, telephony infrastructure, data analysis, reporting, and SQL.
  • With limited direction, develop and translate business requirements to technical specifications.
  • Create technical designs for enhancements or refinement of integrated call center technology with a focus (but not limited to) outbound campaigns.
  • Independently perform testing and design scenarios/projects to optimize performance across all business lines.
  • Assist with integration and system testing, according to detailed test plans to ensure high quality.
  • Creates, modifies, and terminates users, campaigns, skills, dial rules, and other settings within the dialer platform.
  • Promote and maintain an ongoing working relationship with other technology and service departments and partner with them to support our call center environment.
  • Assist in ad-hoc projects as needed.


  • A minimum of 3 years of relevant experience administering telephony systems in a Call Center environment.
  • Solid project management skills including demonstrated project work with integrated telephony and/or automated dialer technology.
  • Ability to analyze data and recommend go-forward actions.
  • Ability to establish and maintain effective working relationships at the Management level across functional groups and business units.
  • Previous experience interacting with Analytics and IT for dialer campaign management.
  • Ability to work in a fast-paced environment and adjust focus and workflow based on changing deadlines and needs.
  • Excellent written and oral communication skills.
  • Expert knowledge of Excel, SQL, MySQL, and ETL tools (Such as Kettle) and strong attention to detail required.


  • Private Health Insurance
  • Pension Plan
  • Paid Time Off
  • Work From Home
  • Training & Development

Application Deadline
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Recruitment Process

  • A screening interview with one of the members of the Talent Acquisition team for 30 minutes.
  • Technical interview with Ivan Vilches Abades (Dialer Manager) for 45-60 minute

More Information

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