Digital Retail Customer Support Specialist

Job Expired

Job Title: Digital Retail Customer Support Specialist

Location: Onsite at Victoria Island, Lagos

Employment Type: Full-time

Start Date: March 18th, 2024

About Us: We are a leading retail company located in the vibrant area of Victoria Island, Lagos, with a strong online presence. Committed to providing exceptional customer service, we are expanding our team and seeking an experienced Digital Retail Customer Support Specialist to join us.

Job Description: As a Digital Retail Customer Support Specialist, you will play a crucial role in delivering excellent customer service and support to our online customers.

Job Functions/Responsibilities

  • Respond promptly to customer inquiries and concerns through various digital channels, including email, live chat, and social media, ensuring a high level of customer satisfaction.
  • Assist customers with order placement, product inquiries, shipping updates, returns, and other service-related issues, providing accurate and helpful information.
  • Process orders, returns, and exchanges in accordance with company policies and procedures, ensuring timely resolution and follow-up with customers.
  • Collaborate with cross-functional teams, including logistics, sales, and product management, to address customer issues and improve the online shopping experience.
  • Monitor online reviews and feedback, identifying trends and opportunities for improvement, and escalate issues as needed to management.
  • Maintain accurate records of customer interactions, transactions, and inquiries, using CRM software or other tracking tools.
  • Stay updated on product knowledge, promotions, and company policies to effectively assist customers and provide relevant information.
  • Contribute to the development of digital customer service policies, procedures, and best practices, ensuring alignment with industry standards and customer expectations.

Requirements/Qualifications

  • HND/BSc in any relevant field.
  • Minimum of 3 – 5 years of experience working with eCommerce sites, preferably in a customer service or support role.
  • Strong communication and interpersonal skills, with the ability to effectively engage with customers and resolve issues in a professional manner.
  • Excellent problem-solving abilities, with a proactive and solution-oriented approach to customer service.
  • Familiarity with CRM software, live chat platforms, and other customer service tools and technologies.
  • Ability to work efficiently in a fast-paced environment, with a focus on delivering exceptional service and meeting customer needs.
  • Attention to detail and accuracy in order processing, data entry, and documentation.
  • Availability to work onsite at Victoria Island, Lagos, and flexible to work weekends or evenings as needed.

Why Join Us:

  • Competitive salary and benefits package, including HMO and Pension Plan.
  • Opportunity to work with a dynamic team in a fast-growing retail company with a strong online presence.
  • Professional development and growth opportunities, with training and support provided to enhance your skills and advance your career.
  • Convenient location onsite at Victoria Island, Lagos, with access to public transportation and amenities.

 

Application Deadline

15th March, 2024.

 

How To Apply

Interested and qualified candidates should send their CV to: ayok@mophethgroup.com using the Job Title as the subject of the mail.

If you are an experienced Digital Retail Customer Support Specialist with a passion for delivering exceptional service in an eCommerce environment, we invite you to apply for this position. Please submit your resume and cover letter detailing your relevant experience and qualifications. We look forward to welcoming you to our team and providing you with the opportunity to contribute to our success.

 

More Information

  • This job has expired!
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