E – Commerce Customer Service Representative

Job Description: E-commerce Customer Service Representative

Location: Victoria Island, Lagos

Schedule: 4 days a week, including weekends, 8:00 AM – 8:00 PM

Job Description

As a Customer Service E-commerce Specialist, you will be the first point of contact for our customers, providing outstanding service and support. You will play a crucial role in ensuring customer satisfaction and retention by addressing inquiries, resolving issues, and delivering a seamless shopping experience.

Job Functions/Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and live chat.
• Provide accurate information about products, services, and order statuses.
• Resolve customer complaints and issues efficiently and effectively.
• Process orders, returns, and exchanges accurately.
• Collaborate with other departments to ensure customer needs are met.
• Maintain up-to-date knowledge of company products, services, and policies.
• Identify opportunities to enhance customer experience and share feedback with the team.

Requirements/Qualifications

• Proven experience in customer service, preferably in e-commerce.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently and as part of a team.
• Proficient in using customer service software and tools.
• HND/BSc in Mass Communication or a related field.

Benefits:

• Competitive salary ranging from 100,000 to 200,000 NGN per month.
• Health Maintenance Organization (HMO) coverage.
• Pension plan.

Work Schedule:

• 4 days per week, including weekends.
• 12-hour shifts from 8 am to 8 pm.
• Flexibility to work during peak times and holidays.

What We Offer:

• Opportunities for career growth and development.
• A supportive and inclusive work environment.
• Employee discounts on company products.
• Training and continuous learning opportunities.

Application Deadline

10th August, 2024.

How To Apply

Interested candidates are invited to submit their resume and a cover letter outlining their relevant experience and why they are the best fit for this position to ayok@mophethgroup.com with the subject line “Customer Service E-commerce Specialist Application