Experienced Curator / Product Development Analyst at Mixta Nigeria

Experienced Curator / Product Development Analyst

Location: Lagos

Job Summary

  • A seasoned product development personnel adept at working with a diverse and high-profile clientele and building lasting relationships with customers to facilitate business goals.
  • He / She will creatively weave together a pool of personalized activities and experiences for guests and sell seasonal and bespoke products that appeal to each clientele.

Main Responsibilities

  • Curate personalized experiences for guests
  • Develop an annual calendar containing seasonal product offerings for corporate and retail guests
  • Re-invent event spaces in well-designed and intentional ways to create relevant, unprecedented, and memorable guest experiences.
  • Support team members in handling guest requests and inquiries to ensure that a positive outcome is achieved
  • Demonstrate a high level of customer service at all times at the Welcome Center and Corporate Lodgereception desk
  • Identify opportunities to further improve, customize, or personalize a guest’s experience.
  • Advise team of any special events or VIP Guests on the property for events or for general accommodations
  • Understand thoroughly all hotel room categories, room rates, packages, promotions, and other general product knowledge necessary to perform daily duties
  • Ability to creatively plan/program ideas that bring the property identity to life from initiation to execution; adapt and revise plans as developments necessitate in real-time.
  • Handle activity/reservation changes and challenging situations that arise unexpectedly, and ensure that our guests do not experience disruptions or difficulties with their experiences
  • Use up-selling techniques to promote services and facilities at Lakowe LakesGolf and Country Estate.
  • Ensure Team Members have current knowledge of all the products and facilities at Lakowe Lakes Golf and Country Estate.
  • Demonstrate positive leadership characteristics, which inspire Team Members to exceed standards
  • Maintain a good working relationship with Team Members in other departments (Banquets, Housekeeping, Spa, and Maintenance)
  • Supervise operations of all leisure activities (paddle boat, bird watching, etc.)

Experience and Education

  • University Degree in Business Management or the Humanities.
  • An additional Degree or certificate in hospitality will be an advantage.
  • Five years experience in a luxury hotel environment / Event Management
  • Knowledge of Microsoft office
  • Basic accounting skills.

Skills:

  • Enthusiastic with excellent communication and interpersonal skills
  • Ability to coordinate multiple projects and make smart decisions that support resort operations.
  • Positive can-do attitude
  • Innovative/Out of the box thinker
  • Professional networking, partnership sourcing, and negotiating skills.
  • Extremely creative
  • Commitment to delivering a high level of customer service
  • Must have strong organizational skills.
  • An eye for visual detail
  • Strong leadership, management and decision-making skills
  • Project Management Skills
  • Excellent Communication Skills
  • Great time management and organizational abilities
  • Ability to work under pressure and meet tight deadlines
  • Attention to detail
  • Ability to multitask effectively
  • Ability to work on your own and as part of a team
  • High level of IT proficiency.

Application Deadline
31st January, 2022.


Method of Application

Interested and qualified candidates should forward their CV to: careers@mixtafrica.com using the Job Title as the subject of the email.

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