Grievance Redress and Feedback Mechanism Consultant (Federal Level) at Deloitte Nigeria

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Grievance Redress and Feedback Mechanism Consultant (Federal Level)

Locations: Abia, Edo, Kebbi, Niger, Ogun and Taraba

Job Summary

  • The Grievance and Redress Feedback Mechanism Consultant will be responsible for the development of a Grievance Redress and Feedback Mechanism (GRFM) for the Project.


  • Characterize grievances, key actors, causes, and costs.
  • Identify current types of feedback and grievances related to project operations Identify additional issues people anticipate
  • What are possible causes of these grievances? How often do they seem to arise?
  • Whom do the community members/project affected persons/stakeholders blame for the issues (the project, government agency, a subcontractor, or others)?
  • Characterize the current system for handling complaints if any
  • Identify formal, informal, and ad hoc approaches inside the company for addressing grievances.
  • Identify mechanisms for early intervention or resolution so cases do not escalate
  • Identify existing preventive measures
  • Identify forms of stakeholder engagement peculiar to the project
  • Identify project communication channels with the community
  • Methods for anticipating potential conflicts during the project
  • Characterize existing community systems for handling grievances and locate local dispute resolution capacity
  • How does the community typically handle conflicts? (Consider traditional systems based on clan, religious, or other customary institutions; government systems such as citizen mediation centre; or privately created systems such as centers for arbitration, or conciliation)
  • Evaluate dynamics working for or against the introduction of a grievance mechanism inside and outside the project
  • Are there existing mechanisms that could be viewed as competing?
  • Propose a plan to continuously improve GRM and communicate the final GRM mechanism to stakeholders.
  • Develop a framework for the feedback and grievance redress mechanism, including a plan for building on strengths and closing the gaps (if any)


  • Master’s Degree in Dispute and Conflict Resolution, Sociology or similar qualification
  • Minimum of ten (10) years working experience undertaking analytical studies relating to conflict resolution and the development of grievance redress and feedback mechanisms
  • Experience in the area of social conflicts
  • Experience with Alternative Dispute Resolution/ membership of ADR bodies is relevant

Application Deadline
12th November, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online

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