GTS Support Services Officer
Job Type: Contracts
Job Nature: Resident
Provision of this service shall include the following:
- Provide User Telecom device support – IP Phone/Analog Phone/ Hotlines (GTS)
- Provide end user support on cable distribution and termination on wall outlets
- Provide support for all Telecom Services, Activities and supporting devices during office hours
- Provide out of hours support for Telecoms Services, Activities and supporting devices to ensure 24/7 service availability
- Carry out Preventive Maintenance according to given schedule and generate required
- Provide support for Telecom Operational Projects
- Provide site interface support to Shareholder companies on maintenance/project activities
- Carry out monitoring, testing & reporting of Telecoms systems based on agreed schedules and format
- Provide support for Installation, Movement, addition, change (configuration and hardware) and Decommissioning of Telecom devices
- Keep up-to-date inventory and documentation of all deployed telecommunication infrastructure in various locations (items, users and location)
- Log/manage service outages in Remedy Service Management tool within agreed
- Provide Interface support to 3rd Party Service Providers in troubleshooting and service restoration (WAN Leased Circuit Providers, Internet Service Providers, Cable TV providers, etc).
- Respond to call-outs within agreed SLA for Installation, Move, Add & Changes including non- manned
- Provide support on LAN and indoor cable distribution/ termination at data closet, tributaries and equipment
- Providing Telecoms Management information reporting (daily, Weekly, Monthly, Yearly and Ad- hoc) on network infrastructure health status and service utilization
- Use Permit system in obtaining approval for carrying out all work
- Carry out daily support in compliance with applicable regulation for operating Telecommunication equipment.
- Years of experience in similar role.
30th October, 2019.
Method of Application
Interested and qualified candidates should:
Click here to apply online
- Location Nigeria USD Month