IT Support Technician at Maersk

Job Expired

IT Support Technician


Job Description

  • Do you have what it takes to elevate a world class business organization?
  • Maersk are looking for an IT Support Technician with a passion for new technologies to support our internal customers in Lagos.


Key Responsibilities

  • Provide onsite local IT support for incidents that are assigned to the IT Support Technicians team & ensure that T&L IT standard processes are followed for services provided.
  • Be responsible for Desktop management; install, move, add, change, decommission support for IT equipment (PCs, Laptops, Printers, Servers).
  • Support general OS/MS Office/other application running problems or corruptions.
  • Support and advice the Facilities Management/Office Services in relation to offices move planning.
  • Support Hardware and Software asset management as per our global processes.
  • Be responsible for LAN cabling troubleshooting.
  • Be part of on-call support for critical incidents or emergency situations outside of regular business hours as part of our Business Continuity Plan.
  • Provide a best in class service to our business customers & identify shortfalls in service delivery to implement improvements.
  • Together with the Lead IT Technician for the Region, assist with the resolution of 2nd level escalations.
  • Coordinate and manage equipment through Maersk appointed list of vendors.
  • Ensure a close liaison with Global Service Desk (GSC), GCC and other IT support groups.
  • Provide support for other sites within East Africa as required.
  • Project Execution: work closely with the Project Manager to implement projects.
  • Provide VIP support to selective customers as per SLA and agreement.
  • Provide input on IT Forecast and budget to IT Lead.


We are looking for:

  • 2+ years of IT support experience
  • ITIL knowledge (certification optional)
  • Project management certification is a plus but not a must (Agile, Prince 2, PmP)
  • Have worked with Service desk tools and Incident / problem / request processes
  • Familiar across multiple Windows operating systems, Hardware (servers, routers, switches)
  • Basic understanding of Networking and ability to liaise with remote support teams.
  • Mandatory Degree or Diploma in IT – Bachelor or Master level
  • Proactive approach to problem solving.
  • Extraverted/Outgoing nature.
  • Ability to communicate with a wide audience, at all levels in the organization.
  • Good English language written and verbal skills as a minimum.
  • Passion for technology and cutting-edge solutions.
  • A real desire to help people: Solution provider Not a support provider.
  • Someone who interacts with and understands business language/requirements, and able to translate into IT talk.


We Offer

  • Play a part in major global organizational improvement project.
  • Help implement global standard IT processes for service and support.
  • Pro-active participation in regional Maersk IT Account Management team.
  • Develop core IT skills related to global support management.
  • Insight into local business practices and challenges worldwide.


Method of Application

Interested and qualified? Go to MAERSK career website on to apply

More Information

  • This job has expired!
Share this job

Leave a comment

Job Location

Search Job