Learner Experience Agent at uLesson Education Limited

Job Expired

 Learner Experience Agent

Location: Abuja

Job Description

  • We are looking for an experienced learner experience agent to help us retain our core customer base.
  • In this role, you will deal directly with customers to find out what issues they are facing, how we may improve our products and services, and how to retain their business.
  • You would also help learners develop a plan for their academic careers that correspond with their skills and interests.

Roles and Responsibilities

  • Onboarding new customers by communicating the value of uLesson, and its features to potential prospects.
  • Proactively engage customers at risk of churning, by identifying the root cause and proffering
  • solutions to ensure they are retained and get the most value out of the uLesson app.
  • Manage customer feedback and complaints effectively to continuously enhance customer experience.
  • Address customer concerns and questions and overcome potential roadblocks during engagements.
  • Contribute to optimizing existing processes within the company to actively enhance customer success initiatives.
  • Achieve agreed-upon engagement and retention targets and outcomes within schedule.
  • Conduct surveys and report outcomes to aid strategic business decisions.
  • Assesses the needs, strengths, and weaknesses of learners through a variety of means.
  • Contribute and implement strategies to bring customer value and drive retention and revenue goals.
  • Maintain strict confidentiality on customer information you access via the company‚Äôs computer systems.
  • Apply a constant sense of urgency during each customer engagement focusing on customer empathy and outstanding customer service.
  • Assists learners with academic planning, accountability, and/or organization.

Requirements

  • Bachelor’s Degree in a related field (a degree in guidance counselling is an advantage)
  • Experience in similar roles.
  • Excellent customer service skills.
  • Strong problem-solving and conflict-resolution skills.
  • Thorough understanding of developmental expectations for students of different ages.
  • Ability to remain calm and professional in stressful situations.
  • Outstanding communication (verbal and written) and interpersonal skills.
  • Empathy and patience.
  • Advanced organizational skills.

Compensation
Competitive.

Application Deadline
Not Specified.

  1. Method of Application
    Interested and qualified candidates should send their¬†Applications¬†indicating and stating why you are a good fit¬†(attach an updated copy of your CV and Cover Letter)¬†to:¬†people@ulesson.com¬†using “Learner Experience Agent” as the subject of the mail.

More Information

  • This job has expired!
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