Nigeria Sales Manager at ENGIE Energy Access (EEA) – Fenix International

Job Expired

Nigeria Sales Manager

Location: Lagos
Department:  Sales & Marketing
Reporting to: Head of Sales & Marketing

Job Overview

  • The Sales Team Lead will be stationed in Ikorodu and be responsible for leading and managing a team of sales agents, installation technicians, dual contractors and their customers – responsible for the full customer cycle I.e., sale, fulfil, maintain and recover.
  • The successful candidate must be a detail-oriented professional with strong critical thinking skills and a demonstrated track record of effective sales work.

Key Responsibilities, Deliverables and Activities
Key Responsibilities:

  • Sales Target Achievement within assigned Clusters
  • Achieve Excellent PH of customer portfolio
  • Recruitment, Training and effective Team management of Sales Team

Deliverables and Activities
Sales Target Achievement within assigned Clusters:

  • Market Initiatives- Drive market initiatives to achieve and increase quality customer base in the assigned clusters
  • Market Activations- Carry out weekly market activations in the territory to generate leads and eventual conversion to sales.
  • Product Targeting- Drive all product mix sales through the right product targeting to the right segment of the prospects/customers.
  • Product Presentation- Carry out product presentations and exhibitions within assigned clusters
  • Identify Opportunities- Constantly identify opportunities for driving activation and other sales within clusters.
  • Plans-Draw up weekly/Monthly route plans for the Sales Agents
  • Track Sales- Track daily/weekly/monthly sales target Vs actual with the Sales Agents
  • POS Location- Collaborate with Customer Experience, Operations on viable locations for POS Expansion and management

Achieve Excellent PH:

  • Sales Compliance- Drive sales process compliance within clusters
  • Customer Visits- Carry out daily/weekly customer visitations to resolve or escalate pending issues with customer systems
  • Influence Customer Behavior- Drive the right customer behavior on payments by ensuring customers are educated on the various channels of payments.
  • Product Choice- Ensure the right product is sold to the right customers
  • Field Clinic- Participate in Field clinic activities
  • Overdue Customer Lists- Monitor and Share weekly overdue customer lists with the Sales Agents
  • Training- Continuous training and coaching of RPCs on God/Bad portfolios, catch up etc.

Recruitment, Training and Team management:

  • Recruitment- Regularly recruit new Sales Agents within territory
  • Performance Monitoring- Weekly performance monitoring of RPCs and initiating corrective actions where required
  • Meetings- Hold regular meeting with the RPCs
  • Training- Regularly train and retrain cluster team leads on sales process, Sales pitch, products, Customer Service etc.
  • Commission Structure- Ensure Sales Agents understanding of commission structures (Colours) and journey with EEA
  • Reward- Design reward and recognition schemes for high performing RPCs
  • Customer Forums- Participate in customer service forums, field clinics, weekly meetings with Service Center Associates
  • Team Building- Drive #One Team goal within clusters via team building activities

After Sales Support:

  • Overdue Customer Visits- Regularly visit overdue customers to ascertain their challenges and resolve
  • Escalate issues- Escalate lingering issues to the Head of Sales
  • Quality Check- Daily/weekly checks on quality of installations by Sales Agents
  • Swap stocks- Deploy and track swap stocks and children in the territory
  • Repossession- Repossess product kits from fringe customers

Stakeholders Engagement:

  • Identify and organise official meetings with relevant external stakeholders such as local chiefs, community leaders, government officials etc
  • May represent the business during community engagements and goodwill activities

Reporting:

  • Send weekly/monthly reports on sales activities within territory using approved template

Required Skills and Experience

  • BSc. Degree or Equivalent
  • 2-4+ years working in a role within a progressive sales and/or financial services environment with strong, quantifiable results
  • Experience or passion for working in developing markets

Highly Desired Skills:

  • Ability to work both in teams and independently
  • Passionate about solving problems for customers in rural communities
  • Proficiency in English Language and 1 or more other Nigerian Languages
  • Critical thinking skills (ability to think outside the box)
  • Good problem solving skills (solutions oriented)
  • Flexibility with ability to work under pressure to meet deadlines
  • Willingness and desire to learn new ideas

Application Deadline
Not Specified.


Method of Application

Interested and qualified candidates should:
Click here to apply online

More Information

  • This job has expired!

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