Road Freight Commercial Center Lead at DHL Global Forwarding Nigeria Limited

Road Freight Commercial Center Lead

Job ID: GL141754
Location: Lagos
Department: Freight
Job type: Full-time
Employment type: Full-time
Category: Operations

Key Responsibilities

  • Increase number of winning bids through accurate & competitive completion of Road Freight estimate requests
  • Ensure product profitability by managing customer selling rates and supplier buying rates
  • Maintain minimum 50% hit ratio for all ad-hoc bids and RFQ’s
  • Improving carrier base in country by minimum of 100% in first year and 25% YOY


  • Owns and maintains Country Road freight Tariffs with carriers on agreed validity
  • Understanding and Managing of costing Structure of Road Freight Supplier
  • Manage contract with all suppliers, establish regular carrier meetings and ensures that these are conducted for all key carriers
  • Drive best pricing solutions in order to maximize profitability of Road freight. Negotiate and procure best rates in market
  • Review existing pricing rates and policies with carriers and network to initiate updates and changes based on market trend/current business requirements and maintain strong relationship with them
  • Manage and keep transport supplier (buying) register up to date.
  • Execution of global procurement strategy and decisions (rates, process, etc.)
  • Monitors carrier/ station performance and initiates corrective actions


  • Development and Implementation of a Rate Card Model for domestic and cross border Road Freight
  • Ensure domestic and cross border rates input into the rate management system and validate it for Auto costing, quotations and auto rating
  • Standardize costing Model to ensure quick and effective turnaround timings on pricing requests
  • Standard quotes are responded within 6 hours exclusions – weekends and requests received after 4 pm on work days (Monday – Friday)
  • Determine profit margin, support and follows up with Sales, Sales Support and Customer Service
  • Source and Provide Spot Rates to Sales, Customer Service and customers for all types of cargo to be moved by road
  • Follow-up with internal and external customer requests for quotes & pricing.
  • Follow-up on all estimates that have been submitted to customers
  • Maintain proactive communication/relationship with colleagues and managers
  • Maintain and keep estimate/bid register up to date

RFQ Bidding:

  • Monitor and participate on RFQ’s for road freight together with designated sales person
  • Managing and fully owning RFQ Bids for road freight
  • Coordinate RFQ’s above 50.000 USD with Regional Head of Commercial Center Road Freight
  • Submission of RFQ bids in good time before deadline in customer specified methodology (online, physical or email)
  • Participate and consult other departments and products in their pricing strategy for road freight component of freight


  • Supply Month End number of estimates completed, won and lost to Head of Road Freight
  • Assist in rate disputes where necessary
  • Use of Quoteshop for 100% enquires
  • Develop and execute trade-lane management marketing and capacity overview

Quality & Improvement:

  • Comply with company Quality processes
  • Ensure proper storage & management of Communications, rates agreements and win/loss ratio analysis

Job Skills, Qualifications & Experience

  • 5 years’ experience directly related to the duties and responsibilities specified.
  • Must have a Bachelor’s Degree
  • Preferable tertiary education including diploma an advantage.
  • Great command of Microsoft Office applications (especially Excel)
  • Good time management skills
  • Customer Management Skills
  • Negotiation Skills
  • Be able to communicate with customers effectively and have a great telephone etiquette
  • Be a team player
  • Be able to work under pressure and be an achiever
  • Must be self-motivated
  • Must have good inter-personnel skills
  • Good negotiating skills and be able to influence customers & suppliers
  • Ability to work unsupervised
  • High level of attention to detail
  • Achievement oriented

We Offer

  • Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
  • Possible further career development
  • Competitive salary.

Application Deadline
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online

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