Specialist, Compliance & Enforcement at Ikeja Electricity Distribution Company (IKEDC)

Specialist, Compliance & Enforcement

Location: Lagos
Job Type: Full time
Reporting To: Head, Strategy & Innovation

Role Purpose

  • This role will be responsible for supporting the business by ensuring optimal compliance and monitoring of outsourced activities to third party firms.
  • Responsible for providing all quality related customer experience deviations, compliance and monitoring reports on outsourced activities and operations including monitored data weekly, monthly, quarterly and semi-annual reports as well as annual compliance certifications and notifications.

Responsibilities

  • Monitoring the compliance of all third parties’ activities with respect to the approved IE policy, processes and procedures.
  • Recommend appropriate enforcement actions against defaulting third party firms in line with the contractual agreement, terms and conditions.
  • Liaise with relevant units and departments in the course of compliance and enforcement related activities.
  • Conduct mystery shopping activities to assess and evaluate the customer experience impact of third party firms and propose methods of improvement.
  • Assist in the development, review and implementation of new policies and guidelines.
  • Preparation of periodic reports for senior management with respect to the trends and contract performance patterns of outsourced activities.
  • Maintain a database for tracking compliance history and associated variation to set business goals.
  • Send frequent notifications and reminders to defaulting third parties ahead of deadlines
  • Takes responsibility for compliance with all Quality Management System /Occupational Health & Safety systems.

Minimum Qualifications

  • Bachelor’s degree in any of the following disciplines –  Accounting, Finance, Economics, Statistics, or related fields
  • At least five (5) years relevant work experience, from related sector/ organization with relevant experience in vigilance, compliance, monitoring and evaluation
  • Demonstrable understanding of the power sector.

Technical Competencies:

  • Proficiency in Microsoft office suite (Word, Excel, PowerPoint, Access)
  • Good Data Analytic Skills
  • Good Data presentation skills
  • Proficiency in the use of various Business Intelligence, data mining and data fragmentation tools.

Behavioral Competencies:

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus

Application Deadline
27th February, 2020.


Method of Application

Interested and qualified candidates should:
Click here to apply online

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