Specialist, Core Products Fulfillment (Supervisory) at MTN Nigeria

Job Expired

Specialist, Core Products Fulfillment (Supervisory)

Location: Nigeria

Job Description

  • Coordinate and monitor the flow of the SIM card ordering quality control process whilst ensuring compliance with Electrical, Graphical, OTA profiles.
  • Liaise with demand planning to identify stock levels and initiate replenishment materials reorder as required.
  • Plan for the logistics in case of dispatch of materials, stock transfers, returns and receipt of materials and ensure the cost effective transportation of materials.
  • Ensure constant availability of product (SIM Cards) to the market to prevent stock-out all year round
  • Ensure strict compliance with relevant regulatory requirements
  • Prepare customer Order related monitoring and analytical reports
  • Process and provides PO for Input Files generation
  • Generate Input Files using the provided PO numbers for each supplier
  • Send Input Files to suppliers according to designated PO numbers
  • Generate and send encrypted Response files to IS provisioning team
  • Monitor the delivery dates and ensures there are corrective interventions when the need arise
  • Advise IS with a list of SIM provisioning priority list based on the delivery schedule
  • Raise internal requisition (and signed off) to the Central warehouse for  collection of Sanity test SIM cards
  • Coordinate and monitor the flow of the QC process to ensure compliance and escalation when necessary
  • Drive the completion of the Sanity report and provides same to the Business to support the approval process for distribution of products
  • Advise the SCM team on the success of the test and advise on SIM stock dispatch to trade
  • Review and analyse customer order related reports in order to identify issues
  • Support Order Management in development of corrective actions or improvement initiatives based on customer order report reviews
  • Support the On-demand model where orders are called forward based on monthly demand
  • Ensure that ordering costs for SIMS cards and devices are minimized
  • Coordinate data gathering and exchange between order Management and Freight Clearance.
  • Support the Manager in development and maintenance of unit’s periodic report.
  • Develop strategies on stationery distribution, optimize utilization per division and monitor year on year cost variation.
  • Periodically review all outstanding order liabilities including insurance, authorize premium payment and liaise with user department for further provision if required.
  • Serve the Division’s internal customers and provide solutions to improve the customer experience.
  • Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
  • Engage the Supplier on the remedial action for failings in the sanity test report on products
  • Connect with the planning team of Supply Chain Management (SCM) to clarify the quantity and type of SIM to procure based on an already developed and approved SIM type.
  • Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
  • Maintain effective working relationships with internal and external suppliers.
  • Collaborate with internal stakeholders on when deciding on the types of devices/SIMSs to procure for the Business
  • Liaise with the SIM supplier to communicate the new SIM profile (Electrical, Graphical, OTA profiles)
  • Act as the go-between the Supplier and internal stakeholders  on changes to be made on the SIM profile/Device profiles etc
  • Continually seek self-professional development to sharpen skills and capabilities
  • Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.

Job Condition

  • Normal MTNN working conditions
  • May be required to work extended hours.

Requirements, Experience & Training

  • 3-7 years’ experience in an area of specialization.
  • Experience working in a medium to large organization
  • Knowledge of Telecoms SIM and devices supply chain operations
  • Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
  • Understanding of process for booking, tracking and monitoring of orders


  • Customer Relationship Management
  • Project Management Training/Experience
  • Advanced Excel Skills.

Minimum qualification

  • BSc or HND.

Application Deadline
27th October, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online

More Information

  • This job has expired!
Share this job

Job Location

Search Job