Specialist, Core Products Fulfillment (Supervisory) at MTN Nigeria

Specialist, Core Products Fulfillment (Supervisory)

Location: Nigeria

Job Description

• Coordinate and monitor the flow of the SIM card ordering quality control process whilst ensuring compliance with Electrical, Graphical, OTA profiles.
• Liaise with demand planning to identify stock levels and initiate replenishment materials reorder as required.
• Plan for the logistics in case of dispatch of materials, stock transfers, returns and receipt of materials and ensure the cost effective transportation of materials.
• Ensure constant availability of product (SIM Cards) to the market to prevent stock-out all year round
• Ensure strict compliance with relevant regulatory requirements
• Prepare customer Order related monitoring and analytical reports
• Process and provides PO for Input Files generation
• Generate Input Files using the provided PO numbers for each supplier
• Send Input Files to suppliers according to designated PO numbers
• Generate and send encrypted Response files to IS provisioning team
• Monitor the delivery dates and ensures there are corrective interventions when the need arise
• Advise IS with a list of SIM provisioning priority list based on the delivery schedule
• Raise internal requisition (and signed off) to the Central warehouse for  collection of Sanity test SIM cards
• Coordinate and monitor the flow of the QC process to ensure compliance and escalation when necessary
• Drive the completion of the Sanity report and provides same to the Business to support the approval process for distribution of products
• Advise the SCM team on the success of the test and advise on SIM stock dispatch to trade
• Review and analyse customer order related reports in order to identify issues
• Support Order Management in development of corrective actions or improvement initiatives based on customer order report reviews
• Support the On-demand model where orders are called forward based on monthly demand
• Ensure that ordering costs for SIMS cards and devices are minimized
• Coordinate data gathering and exchange between order Management and Freight Clearance.
• Support the Manager in development and maintenance of unit’s periodic report.
• Develop strategies on stationery distribution, optimize utilization per division and monitor year on year cost variation.
• Periodically review all outstanding order liabilities including insurance, authorize premium payment and liaise with user department for further provision if required.
• Serve the Division’s internal customers and provide solutions to improve the customer experience.
• Strategic Partnerships with MTNN leadership team to drive awareness on expected behaviours and impact on non-compliance on bottom line results and company image/reputation.
• Engage the Supplier on the remedial action for failings in the sanity test report on products
• Connect with the planning team of Supply Chain Management (SCM) to clarify the quantity and type of SIM to procure based on an already developed and approved SIM type.
• Network and build solid relationships with internal units and relevant third parties (e.g. strategic investors, technical and finance partners, business consultants etc.) and develop a close working relationship with relevant information sources to provide an integrated service.
• Maintain effective working relationships with internal and external suppliers.
• Collaborate with internal stakeholders on when deciding on the types of devices/SIMSs to procure for the Business
• Liaise with the SIM supplier to communicate the new SIM profile (Electrical, Graphical, OTA profiles)
• Act as the go-between the Supplier and internal stakeholders  on changes to be made on the SIM profile/Device profiles etc
• Continually seek self-professional development to sharpen skills and capabilities
• Coordinate, coach and influence external partners and essential support departments across MTNN’s business units to deliver a seamless pre-sales and post-sales service experience.

Job Condition

• Normal MTNN working conditions
• May be required to work extended hours.

Requirements, Experience & Training
Experience:

• 3-7 years’ experience in an area of specialization.
• Experience working in a medium to large organization
• Knowledge of Telecoms SIM and devices supply chain operations
• Knowledge of customer order fulfillment, customer delivery, determining availability, etc.
• Understanding of process for booking, tracking and monitoring of orders

Training:

• Customer Relationship Management
• Project Management Training/Experience
• Advanced Excel Skills.

Minimum qualification

• BSc or HND.

Application Deadline
27th October, 2019.

Method of Application
Interested and qualified candidates should:
Click here to apply online