Supervisor, CCC Inbound at Stanbic IBTC Bank

Supervisor, CCC Inbound

Job ID: 80402074_80381669
Location: Ilupeju Industrial Avenue, Lagos
Job Type: Full-time
Business Segment: Consumer & High Net Worth Clients

Job Description

• To lead & supervise the support team that provides end-to-end processing of customers’ requests/queries received via the Contact Centre by providing timely and seamless resolution.

Qualifications

• First degree in any field.
• Minimum of 2 years’ of Operational and Customer Service experience

Personal Competencies:

• Well-developed people management skills
• Excellent interpersonal and communication skills (across the business)
• Well-developed negotiating skills
• Strong stakeholders focus and service orientation
• Creative, and analytical with good problem-solving skills.

Application Deadline
Not Specified.

Method of Application
Interested and qualified candidates should:
Click here to apply online