Team Lead – ICT Unit at Nextzon Business Services Limited

Team Lead – ICT Unit

Location: Lagos
Employment Type: Full-time

The responsibilities will include but are not limited to the following:

  • Management of day-to-day ICT service desk provision operating within set service level agreements.
  • Develop and maintain customer-focused ICT service level agreements, performance standards, and key performance indicators.
  • Providing comprehensive (1st, 2nd, and 3rd level) support for troubleshooting and resolving
  • ICT issues across the entire departments in NEXTZON.
  • Management of NEXTZON IT assets and IT Infrastructure.
  • Be the point of escalation for IT service desk requests.

Responsibility for managing and monitoring service levels and performance standards which will include:

  • Change management – Ensure consistent handling of all requests for change that are required to meet current contractual commitments.
  • Configuration management – Track and control all ICT hardware Assets and software ensuring their registration in an inventory system in line with the organization’s policies.
  • Incident management – To restore normal service operation as quickly as possible and to minimize any adverse impact on the organization’s ICT operations. Leading the resolution team in times of major incidents.
  • Problem management – Identify the root causes of problems affecting ICT service and to identify the fix required to prevent their recurrence.
  • Release management – Take a holistic view of software changes and ensure that all aspects of a release are considered.
  • Project management from inception through to completion and ongoing support of IT systems.
  • Applications maintenance – support NEXTZON applications and desktop builds

Qualifications & Experience

  • A good University Degree or HND or its equivalent with a strong IT element and/or a recognized professional ICT qualification
  • Experience in a professional services environment including information or research provision
  • Knowledge of Web delivery mechanisms
  • A postgraduate degree or any other qualification/certification will also be an added advantage.
  • Minimum of 5 years post qualification experience in ICT management. (2) of which must have been in a supervisory role in a similar position.
  • Good computer skills, particularly Excel.
  • General Skills/Abilities for roles:
  • Demonstrate a willingness to work flexibly to respond to the evolving ICT needs of the organization.
  • Ability to call on other sources of knowledge and experience to bring innovation and creativity to develop analysis support which drives profit and returns.
  • Able to communicate the realities and possibilities of ICT to non-technical audiences including the board, the executives, managers, and staff
  • Experience in driving through effective change sensitive to the needs of the organization
  • Demonstrates a level of seriousness commensurate with a senior leadership role, while also being able to liaise effectively with staff at all levels.


Application Deadline
31st October, 2022

Method of Application
Interested and qualified candidates should:
Click here to apply online


  • Only those who meet the above criteria need to apply.
  • Shortlisted candidates will be contacted in due course.
  • The Team Lead, ICT role could require extensive travel to project sites within and outside Nigeria, based on project requirements.

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