Technician – Service Desk Support Services at Amaiden Energy Nigeria Limited

Technician – Service Desk Support Services

Location: Nigeria
Category: Automobile / Automotive
Job Type: Contracts
Job Nature: Resident

Description

• Incident Management:
  • Serve as Customers’ interface for all IMT Unit
  • Provide 1stlevel client application support to Users
  • Trouble shoot and resolve User’s computer systems faults over phone
  • Coordination of IT phone support activity as first line IT customer relationship management. Call management – Quick response to calls, routing of the calls to available phone support agent; and escalation to next relevant support level based on company standard procedure and process.
• Logging of calls, incidents, problems using company Service Management Tool inclusive of Remedy
• Provide Email/Storage support for Clients
• VPN/Remote Assistance Support
• Ensure client systems have correct configurations (DNS, DHCP, Server mappings)
• User Profile, Quota, Folder & Print account management
• Management of Print access for End Users
• Trouble shoot and resolve User’s computer systems faults
• Provide 1stlevel Network Support (Network Patching)
• Individual UPS support
• Provide Digital signage support
• Audio conferencing Support
• Provide support for the following collaborating tools VC, client Lync and Skype for busi
• Carry out End Points cable management
• Collaboration with third party vendors for on-site hardware support activities

Job Requirements
Academic Qualifications:

• HND in Computer Engineering/Electronics/ Electronic Engineering
• Bachelor’s Degree in Computer Engineering/Electronics/ Electronic Engineering

Professional Qualifications:

• ITIL Foundation
• Microsoft Certified Solutions Associate (Windows 10) or Modern Desktop Administrator Associate o Microsoft Certified Solutions Associate (Microsoft Office 365) or Enterprise Administrator Expert
• BMC Remedy Certification – Required for process support
• Good knowledge of Analytics g. Business Object Reporting Tool
• Knowledge supporting Microsoft environments (e.g., Windows, Exchange, SQL, et) will be an advantage.

Competencies:

• Good communication skill in English language
• Good interpersonal relationship
• Troubleshooting skill
• Problem solving Skills
• Analytical skill for reporting.

Experience:

• Minimum experience Phone Support
• Field Support.

Application Deadline
30th October, 2019.

Method of Application
Interested and qualified candidates should:
Click here to apply online