Technician – Service Desk Support Services at Amaiden Energy Nigeria Limited

Job Expired

Technician – Service Desk Support Services

Location: Nigeria
Category: Automobile / Automotive
Job Type: Contracts
Job Nature: Resident


  • Incident Management:
    • Serve as Customers’ interface for all IMT Unit
    • Provide 1stlevel client application support to Users
    • Trouble shoot and resolve User’s computer systems faults over phone
    • Coordination of IT phone support activity as first line IT customer relationship management. Call management – Quick response to calls, routing of the calls to available phone support agent; and escalation to next relevant support level based on company standard procedure and process.
  • Logging of calls, incidents, problems using company Service Management Tool inclusive of Remedy
  • Provide Email/Storage support for Clients
  • VPN/Remote Assistance Support
  • Ensure client systems have correct configurations (DNS, DHCP, Server mappings)
  • User Profile, Quota, Folder & Print account management
  • Management of Print access for End Users
  • Trouble shoot and resolve User’s computer systems faults
  • Provide 1stlevel Network Support (Network Patching)
  • Individual UPS support
  • Provide Digital signage support
  • Audio conferencing Support
  • Provide support for the following collaborating tools VC, client Lync and Skype for busi
  • Carry out End Points cable management
  • Collaboration with third party vendors for on-site hardware support activities

Job Requirements
Academic Qualifications:

  • HND in Computer Engineering/Electronics/ Electronic Engineering
  • Bachelor’s Degree in Computer Engineering/Electronics/ Electronic Engineering

Professional Qualifications:

  • ITIL Foundation
  • Microsoft Certified Solutions Associate (Windows 10) or Modern Desktop Administrator Associate o Microsoft Certified Solutions Associate (Microsoft Office 365) or Enterprise Administrator Expert
  • BMC Remedy Certification – Required for process support
  • Good knowledge of Analytics g. Business Object Reporting Tool
  • Knowledge supporting Microsoft environments (e.g., Windows, Exchange, SQL, et) will be an advantage.


  • Good communication skill in English language
  • Good interpersonal relationship
  • Troubleshooting skill
  • Problem solving Skills
  • Analytical skill for reporting.


  • Minimum experience Phone Support
  • Field Support.

Application Deadline
30th October, 2019.

Method of Application

Interested and qualified candidates should:
Click here to apply online

More Information

  • This job has expired!
Share this job

Job Location

Search Job