Ticketing Officer at TSL Metroline Limited

Job Expired

 Ticketing Officer

Location: Abia

Job Description

  • Check and validate all passenger payments for tickets/luggage and issue boarding pass.
  • Ensure proper documentation and prompt treatment/handling of all customer tickets inquiries.
  • Handle collection and processing of payment for all customers. (i.e. passengers or cargo/courier service clients).
  • Ensure proper and up to date documentation of all customer payments and reconcile with the Finance team.
  • Ensure all customer cargo are properly tagged for safety and security purposes.
  • Handle boarding announcements and communication of other exceptions promptly to all passengers.
  • Ensure feedback is communicated to customers within agreed and set timelines.
  • Ensure high standard in all customer correspondences, engaging customers with the highest level of professionalism, ensuring error free and well-informed interactions.
  • Liaise/follow up with the relevant units to ensure requests and complaints are treated within agreed timelines.
  • Demonstrate innovation and creativity in the execution of all duties.

Requirements / Qualifications

  • Minimum of a BSc / B.A certification.
  • 1- 3 years’ experience in any customer service-related role.
  • Experience in the banking, e-commerce, transportation or logistics will be an added advantage.

Application Deadline
Not Specified.


Method of Application

Interested and qualified candidates should:
Click here to apply online

More Information

  • This job has expired!
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