User Experience & Engagement Specialist
Location: Lekki Phase I, Lagos
Job type: Full-time
- We’re on the lookout for a User Experience & Engagement Specialist. This role is about understanding our entrepreneurs deeply, ensuring they get maximum value from our platform, and cultivating strong relationships.
- If you’re passionate about creating memorable user experiences and building strong customer relationships, this is the role for you.
- User Insights: Dive into data to understand customer behavior, preferences, and areas of improvement.
- Feedback Loop: Engage with users to collect feedback, turning these insights into actionable improvements.
- Enhance Onboarding: Continuously enhance the onboarding process, ensuring entrepreneurs get maximum value from day one.
- User Engagement: Develop and roll out strategies to engage entrepreneurs through their lifecycle, promoting deeper platform integration and feature adoption.
- Collaboration: Work cross-functionally with the product, marketing, and support teams to share insights and drive customer-centric initiatives.
Who you are
- Bachelor’s Degree in Marketing, Business, Sociology or a related field.
- Proven experience in user engagement, customer success, or similar roles.
- Proficiency in data analytics tools and CRM systems.
- Strong communication skills with a customer-first mindset.
- Demonstrated ability to take initiative and work independently.
What We Offer
- Competitive salary and benefits.
- Role in a high-growth, dynamic environment.
- Continuous learning and growth opportunities.
- Chance to shape the future of entrepreneur communication in Africa.
Method of Application
Interested and qualified candidates should:
Click here to apply online
Note: Applications will be reviewed and shortlisted weekly. We will close the job opening once we find the right person. We look forward to meeting you.
- Location Lekki Phase I, Lagos
- Minimum Qualification BA/BSc/HND