Utility Billing Manager at Benin Electricity Distribution Plc (BEDC)

Job Expired

Utility Billing Manager

Location: Benin City, Edo
Employment Type: Full-time
Supervision Received: Head, Commercial
Supervision Exercised: Billing Officer

General Responsibilities

  • The Billing Manager is responsible for processing bills for all customer types, within our catchment area markets; quickly learning new systems and processes, being a self-starter, detail-oriented, accountable, analytical, efficient, accurate and multitask;
  • Responsible for the complete, accurate and timely resolution of all day-to-day tasks and escalated issues.
  • To support the goals and objectives of BEDC Electricity Plc.


  • Ensure timely, accurate bills are created and sent to residential and commercial customers of commodity and value-added products;
  • Provide billing support for residential, small and large commercial customers in multiple states/regions;
  • Review, investigate and follow up independently on complex operational service requests, issue trackers and emails related to customer correspondence inquiries in a timely, detailed and thorough manner;
  • Work independently to process tasks and resolve exceptions within target service level agreements (SLAs).
  • Utilize reporting, and performance metrics to manage risk and ensure tasks are completed within SLA;
  • Work closely with Regional Heads to meet goals, review exceptions and take appropriate actions;
  • Troubleshoot and perform root cause analysis to resolve issues and escalate as needed;
  • Reconciliation of correspondence in case of discrepancies and preparation of reports as needed;
  • Identify gaps and help to execute process improvements;
  • Participate in special projects, internal/external audit requests, regulatory/utility requests and other duties as assigned;
  • Any other duties as may be assigned to you by your manager.


  • Reports on monthly consumption, bills, accepts, rejects, payments, adjustments and invoice settlements.
  • Review and investigate bills with exceptions making sure their issues are resolved no later than the maximum allowable business days for bills to be returned (bill window).
  • Ensure that the monitoring and exception reports are run daily to investigate and resolve issues quickly.
  • Context: The job requires collaboration with other departments and understanding of processes. The job exists in an Electricity Distribution Company.

Qualifications / Experience / Skills

  • Bachelor’s degree in any of the following disciplines – Computer Science, Engineering, or other related disciplines.
  • A postgraduate Degree is preferred.


  • Minimum of 2 years of problem-solving, issue resolution or other relevant experience required; 4+ years preferred;
  • Prior experience in the deregulated electricity sector, is preferred;
  • Prior experience in billing, operational exception handling and/or project management is a plus.


  • Strong knowledge of Microsoft Office (Word, Excel, Outlook, etc.);
  • Advanced knowledge of Microsoft Excel – pivot tables, VLOOKUP, macros, etc., preferred;
  • Knowledge of third-party billing systems, specifically iSigma, Customer Care & Billing (CC&B), and Thunderhead is preferred;
  • SQL query language is a plus
  • The ability to quickly learn new systems and processes, be a self-starter, detail-oriented, accountable, analytical, efficient, accurate and be able to multi-task;
  • Must be a dependable team player and be willing to work flexible and extended hours, if required;
  • Must be detail oriented with an ability to identify a pattern in a problem, conduct research, coordinate with the appropriate back-end teams to solve operational
  • problems and deliver solutions to customer inquiries;
  • Strong problem-solving and decision-making skills;
  • Technical aptitude with the ability to understand new tools and data;
  • Strong time management and organizational skills;
  • Ability to manage multiple tasks/projects and ensure their timely completion;
  • Ability to maintain the balance of new daily work and pending work to ensure accurate and timely resolution of all work assigned;
  • Ability to adapt to constant change;
  • Excellent written and verbal skills.

Application Deadline
27th February, 2023.

Method of Application

Interested and qualified candidates should forward their CV to: careers@beninelectric.com using the Job Title as the subject of the mail.

More Information

  • This job has expired!
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