Retail Operations Manager

Job Title: Retail Operations Manager

Location: Festac, Victoria Island, or Lekki, Lagos

Company Overview: Mopheth is a leading supermarket chain committed to providing exceptional shopping experiences to our customers. With a focus on quality products, outstanding customer service, and convenient locations, we aim to exceed expectations and become the preferred shopping destination in Festac, Victoria Island, and Lekki. As we continue to expand, we are seeking an experienced and dynamic Retail Operations Manager to oversee store operations and drive success.

Position Overview: As the Retail Operations Manager, you will be responsible for ensuring the smooth and efficient operation of our supermarkets in Festac, Victoria Island, and Lekki. You will oversee all aspects of store operations, including inventory management, staff training, customer service, and financial performance. The ideal candidate will have a proven track record of success in supermarket management, strong leadership skills, and a passion for delivering exceptional customer experiences.

Job Functions/Responsibilities

• Oversee day-to-day operations of multiple supermarket locations in Festac, Victoria Island, and Lekki
• Manage inventory levels to ensure adequate stock availability and minimize out-of-stock situations
• Develop and implement strategies to optimize store layout, merchandising, and product placement
• Train and develop store staff to provide excellent customer service and achieve sales targets
• Monitor sales performance, expenses, and profit margins to achieve budgetary goals
• Ensure compliance with company policies, procedures, and safety standards
• Handle customer inquiries, complaints, and escalations in a professional and timely manner
• Collaborate with senior management to develop and execute store initiatives and promotions
• Conduct regular store inspections to ensure cleanliness, organization, and adherence to standards
• Prepare and analyze reports on store performance, including sales, inventory, and operational metrics

Requirements/Qualifications

• Minimum of a Higher National Diploma (HND) or Bachelor’s Degree (B.Sc.) in Business Administration, Marketing, Sales, or any other relevant discipline
• An MBA or Master’s Degree in any business-related discipline is an added advantage
• 5-7 years of experience in Sales with a minimum of 3 years as a Retail Store (Operation) Manager
• Proven track record of achieving operational targets and driving business results
• Strong leadership and communication skills with the ability to motivate and inspire a team
• Excellent organizational and problem-solving abilities
• Knowledge of inventory management principles and best practices
• Familiarity with POS systems and other retail technology solutions
• Ability to work a flexible schedule, including evenings, weekends, and holidays
• Proximity to Festac, Victoria Island, or Lekki is preferred

Benefits:

• Competitive salary ranging from ₦120,000 to ₦200,000 gross per month
• Health maintenance organization (HMO) coverage
• Pension scheme
• Opportunities for career advancement and professional development

Application Deadline

30th March, 2024.

How To Apply

If you have a passion for retail operations and are ready to take on a leadership role in a dynamic and fast-paced environment, we invite you to apply for the Retail Operations Manager position at Mopheth Nigeria Limited. Please submit your resume and a cover letter highlighting your relevant experience to: ayok@mopehethgroup.com and why you are the ideal candidate for this role. Be sure to specify your preferred location (Festac, Victoria Island, or Lekki) in your application. We look forward to hearing from you!